Newsletter Feb and March 2009

Usual topics: systems, the design of them and the individual dots - people, information and technology. Enjoy.

Systems and Networks

• Social networking and blogs now more popular than email - we embrace change quickly enough when we want to...
• The need to add value - sometimes focusing on customer satisfaction and cost efficiency misses the point
• The trouble with government bailouts - benefit the bad, penalise the good (Warren Buffett)
• Maybe Facebook should just offer a loyalty card instead - the challenge social networks face in trying to make money
  

People and Behaviour

• When personas collide - the officer who posted too much on MySpace
• Be careful what you wish for - the real US high-tech immigration problem: they're leaving
• The benefits of social science in technology companies - figuring out the changing landscape
• Yelp and the business of Extortion 2.0 - when reviews aren't genuine
  

Information and Design

• Design is the changing of behaviour - simple but powerful statement focuses effort (think iPod. MP3 players were a plenty beforehand...)
• Quality follows popularity - the inventor of Dilbert says so
  

Technology and Stuff

• 6 ways to make Web 2.0 technologies work - McKinsey report (free login required)
  
• Wolfram Alpha is coming - as important as Google? For some, maybe
• Single Google Query uses 1,000 machines in 0.2 seconds
• Despite its age, the Internet is still filled with problems - Vint Cerf
  

And finally, for a bit of fun... how homeworking can reduce your CO2 footprint :-)

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